CUSTOMER CARE

Monday – Friday: 09:00 – 13:30 and 14:30 – 18:00
For further information:info@onceperfume.com 

Telephone customer service:+39 0817590289

SHIPMENT

ORDER FULFILLMENT
Shipments depart only on working days: Monday to Friday.
Orders placed on Friday will be processed the following Monday.
Orders placed on Saturday and Sunday will be processed by the following Tuesday.

TRACK YOUR SHIPMENT ONLINE
The Customer will receive an email with the tracking number provided by GLS , which will allow him to check the progress of his shipment at any time.

DELIVERY TIME
Delivery times vary based on the destination areas of the products.
Italy: delivery is approximately expected within three working days from the shipping date.
European Union countries: delivery is approximately expected within four working days from the shipping date.